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FAQS

To register for an online account, all you need to do is click on the login on the top right corner of the page. This will direct you to a new page and offer you an easy process to login or create a new account.

No, you can make purchases as a guest without the need to register.

Vet Equip Australia accepts payments from Visa, Mastercard, Paypal, Apple Pay and Google Pay.

Yes, you can still make a purchase if you are using a Visa or Mastercard debit card; alternatively you can open a PayPal account.

Opening a PayPal account is free and easy! Just visit Paypal and follow the instructions.

To ensure the safety of your personal credit card details, we use the payment gateway's for all card orders placed. For more information please see our security or privacy policies.

If you have not received your shipping confirmation within 48 hours, please contact our customer service team at support@vetequip.com.au who will assist you in tracking your order.

At this time we are unable to accept phone orders, however if you are experiencing difficulties placing an order online please feel free to contact our customer service team at support@vetequip.com.au who will happily assist you.

Unfortunately, we cannot make changes to your order once it has been dispatched, however if you do wish to change or cancel your order please contact the customer service team at support@vetequip.com.au within 24 hours and we will try to stop the order before dispatch.

Unfortunately, at this time we are unable to offer this service. All online purchases currently can only be delivered via a postal service.

You cannot make changes to your order once you have checked out. However, if you have made an error and need to change the delivery address for the order, please contact the Customer Service Team at support@vetequip.com.au who will attempt to stop the order before its dispatched.

Delivery should be expected from 2 – 10 days. Delivery time is dependent on the dispatch date and the distance of the delivery destination.

Your order will take between 2 - 10 days to reach you. This time frame depends on the dispatch day and the destination address. If your delivery is taking longer than 10 days, please contact our Customer Service Team at support@vetequip.com.au.